Frequently Asked Questions
Everything you need to know about our eco-friendly home essentials.
Are your cleaning products safe for pets and children?
Yes, our entire range is formulated with plant-based, non-toxic ingredients and essential oils, making them safe to use around your family and pets when used as directed.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
Is your packaging recyclable?
Absolutely. We use 100% post-consumer recycled plastic for our bottles, and all our packaging is fully recyclable to help reduce environmental impact.
What is your return policy?
We offer a 30-day return policy for any unused and unopened products. If you are not satisfied with your purchase, please contact our support team for a refund or exchange.
Do you offer international shipping?
Currently, we ship to selected international locations including the USA and New Zealand. Shipping costs and delivery times are calculated at checkout.
Are your products tested on animals?
No, Koala Eco is a cruelty-free brand. We do not test our products or ingredients on animals, and we are PETA-certified.