Returns & Exchanges
At Koala Eco, we want you to be completely satisfied with your natural home cleaning products. If you are not happy with your purchase, we offer a 30-day return policy for items in their original, unused condition.
Initiate Your Request
Contact our customer care team within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack your items in their original packaging to ensure they are protected during transit back to our facility.
Ship the Items
Affix the provided shipping label or use a trackable shipping service to send the products back to our designated returns center.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing